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Customer Care

If you would like to check the status of your order, simply click 24 hours per day, seven days per week for the latest information.

Customer Service Hours:
Monday – Friday: 9:00 am ~ 8:00 pm EST
Saturday and Sunday 9:00 am ~ 5:00 pm EST

Phone Number: English and Spanish Agents Available:
Phone Number: 973-287-5188
To check the status of your order 24 hours per day,seven days per week, simply click on
Copper Chef XL is committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to email us to and we will respond within 1 business day. Emails will be answered during business hours from 7am -11pm Monday - Friday.

If you would prefer to send an email instead of calling to receive your return merchandise authorization number you can email us at

Return instructions: If for some reason you are not happy with your copper chef product, we make returning your item easy. You can request a return merchandise authorization number by emailing us at or you can call customer service at 973-287-5188.

Copper Chef XL
500 Returns Road
Wallingford, CT 06495